Owens Corning stands as one of the largest manufacturers of roofing and building materials in North America. Recognizing the paramount importance of quality installation and enduring products, the company offers various accreditations to roofing professionals, including the Platinum Preferred Roofing Contractor designation. The designation ensures contractors complete advanced industry training and become experts in their field.
Only one percent of roofing contractors nationwide attain the Platinum Preferred Roofing Contractor designation, which enables them to expand their businesses and showcase exceptional service levels. The designation signals that the contractor offers premium Owens Corning products and meets stringent quality standards set by the company.
Owens Corning reserves platinum preferred status for elite contractors consistently delivering outstanding customer service. Moreover, the ability to apply comes on an invite-only basis; contractors cannot apply directly. An Owens Corning Roofing Area Sales Manager (ASM) invites contractors to join the preferred contractor network.
Platinum Preferred Roofing Contractors gain a priority listing on owenscorning.com. They also receive the exclusive opportunity to participate in Owens Corning's Platinum Conference, which provides valuable educational experiences explicitly tailored for platinum contractors.
Recipients of the Platinum Preferred Roofing Contractor designation must meet state and local licensing requirements and possess up-to-date licenses mandated by law. Meeting these regulations safeguards customers against fraudulent activities, which have become more prevalent in the home improvement industry.
In addition, contractors must possess verified documentation confirming they carry a minimum of $1 million in general liability insurance. Satisfactory coverage protects contractor employees and clients against accidents or injuries during roof installation or replacement activities. The insurance coverage alleviates concerns for homeowners as they won't be held liable for any errors made by the roofing contractor.
To retain their platinum status, contractors must maintain a Better Business Bureau rating that consistently exceeds customer expectations. After completing a project, Owens Corning sends surveys to select clients. Any feedback indicating a decline in service quality can result in the revocation of a contractor's status. The company expects that an A-rated roofing contractor will promptly address customer complaints and endeavor to resolve any disputes satisfactorily.
Moreover, Platinum Preferred Roofing Contractors undergo thorough screening and verification to confirm their financial stability and dependability. The vetting ensures that contractors can complete work according to the estimates they have provided, finish projects within agreed timeframes, and meet clients’ requirements.
Among Owens Corning certified contractors, only those at the platinum level undergo rigorous installation workmanship assessments. Owens Corning representatives randomly visit contractors' job sites to observe the roof replacement or installation procedures. They verify that the contractor follows the correct installation standards and procedures outlined in the company’s training program.
To protect consumers, Owens Corning exclusively endorses Platinum Preferred Roofing Contractors with a consistent business identity spanning at least three years. Contractors who frequently change their business name often raise suspicions of dubious practices and tarnish their reputation. Such changes typically attempt to rebrand and conceal their identity from unsuspecting customers.
Lastly, Owens Corning Platinum Preferred Contractors provide clients access to the company’s premier extended warranty plans. The Platinum Protection Roofing System Limited Warranty ensures lifelong protection against workmanship and manufacturing flaws. Additionally, it includes 15-year coverage for wind protection and 25-year for algae resistance.
